Online booking and appointment management — with an AI that answers the enquiry.
Booking requests do not arrive during office hours. MakeRes answers them in conversation, checks real availability, offers a time that works and writes the appointment into your calendar — whether or not anyone is at the desk.
An unanswered enquiry is a lost booking.
When someone messages at 11pm asking about availability, one of two things happens: you reply in the morning, or they message the next business on their list. Booking forms do not close that gap either — people asking a question do not want to fill in a form. MakeRes automates that first contact, not by sending information but by actually making the booking.
From enquiry to confirmed booking, in three steps.
Connect your calendar and your rules.
Opening hours, service durations, staff and capacity are defined once. Google Calendar or Outlook connects, so availability is read from a single source.
The AI handles the enquiry.
It answers on your site, WhatsApp or Instagram: works out what the customer wants, checks the times that are genuinely free and offers alternatives.
The booking lands in your calendar.
Confirmed appointments are written to the calendar and the customer gets a confirmation and a reminder. You just see the booking appear.
More than a reservation book.
AI booking chat
Customers write instead of filling in a form. The AI checks real availability, proposes a time and creates the appointment.
Multilingual by default
Answers international enquiries in their own language — so health tourism and hospitality businesses do not lose the first contact to a language barrier.
Calendar integration
Two-way sync with Google Calendar and Outlook. A slot that is busy in your calendar is never offered in the chat.
Automatic reminders
Confirmations, reminders and cancellations go out by email and SMS, which is the cheapest way to cut no-shows.
Staff and resource scheduling
Book against a person, room, table or piece of equipment. Nothing gets double-booked past its capacity.
Customer history
Past appointments, preferences and notes on one record, so a returning customer does not start from zero.
Recurring appointments
Sessions, check-ups and regular maintenance can be scheduled as a series rather than one at a time.
Reporting
Occupancy, cancellation rate and busiest hours — so you add capacity where the data says, not where it feels busy.
Manage from your phone
See and adjust bookings on mobile; the calendar stays with you when you are away from the business.
Getting a form filled in is not the same as getting a booking.
A booking form asks the customer to do the work: which service, which time, how long it takes. For someone who came to ask a question, that is friction, and most people abandon it. A conversation inverts it — the AI asks, offers the options and creates the record. The difference does not show up in forms submitted. It shows up in appointments made.
For most businesses, enquiries arriving after hours and waiting until morning are the single largest source of lost bookings.
Cheaper than one missed booking.
Answering an evening enquiry the next morning is the quietest line item in a lost season. The monthly fee usually costs less than a single recovered booking.
Starter
One business, one calendar.
- 1 location
- Up to 200 bookings per month
- Website and WhatsApp
- Calendar sync
- Automatic reminders
Professional
In the guest's language, on every channel.
- Everything in Starter
- Up to 3 locations
- Unlimited bookings
- Instagram DM integration
- Multilingual support
- Customer management
Business
Chains and multi-site operators.
- Everything in Professional
- Unlimited locations
- API access
- Custom integrations
- Priority support
Prices exclude VAT. Reviewed quarterly.
Frequently asked questions
Yes. The chat does more than answer questions: it checks real availability in your calendar, proposes a time and writes the appointment once confirmed. It can also be configured to leave final approval to you for particular services.
Availability is read from your calendar, never guessed. A slot that is busy is never offered, capacity limits cannot be exceeded, and two bookings cannot land on the same slot. For services where conflicts matter you can add a confirmation step.
The chat widget on your site, plus WhatsApp and Instagram messages. Meeting customers where they already write converts noticeably better than sending them to a separate booking page.
Yes — it replies in the language the message arrives in. That is the part that matters for health tourism clinics and hospitality: an enquiry in German or English can become a booking with nobody on duty.
It syncs two ways with Google Calendar and Outlook. An entry you add by hand shows as busy in the chat, and bookings taken through MakeRes appear in your calendar.
Usually live the same day, once opening hours, services and durations are defined. No technical knowledge is needed — a calendar connection and one line of code on your site.